1. Payment Information Payment Types for Australian Customers
We accept: * Credit Card (Visa or MasterCard), * Paypal * Direct Deposit or Internet Transfer * Bank Cheque (Requires extra two days to clear)
Simply choose your payment method at the point of checkout and we will process your order and payment accordingly; a Rugs Online representative will contact you when your order is received.
1. Payment Information Offline payments will be charged depending on the selected payment method - our customer service staff will be able to inform you of our processing arrangements for these payment types. Return to the Help System Contents Page
. General Questions Can I add products to my order? If you have yet to proceed through the checkout process you can keep adding extra items to your shopping cart. Unfortunately you cannot, once the payment transaction is completed and approved, add additional items to your existing order. If you wish to purchase additional items, you can to create a new order within the website, or contact our customer service department to add products manually: sales@rugsonline.com.au
Rugs Online highly values the privacy of our subscribing clients, registered guests & website visitors. Therefore we have established, and maintain a Privacy Policy, to ensure that the proper respect for the privacy is provided for our customers.
2. DATA COLLECTION To protect your privacy, you can visit www.rugsonline.com.au site without identifying yourself or having to reveal any information about yourself. We do not collect personal information when you visit our site unless you log on, place an order or register with us. Only Rugs Online staff has access to your information. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission. When you log on to our site, we will ask you your user name & password. It is your responsibility to keep these details safe, to prevent unauthorized access of your account. Many of the specials offered through the Rugs Online website are only available to Rugs Online registered website members. To allow us to identify you, we may ask for specific information that identifies you as a registered website member. When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site, check your account status or to provide you with special offers. Our site contains links to other sites. Rugs Online is not responsible for the privacy practices of other Web sites. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site, investigate fraud and to track web usage. This information is used internally and is not shared with anyone else, unless required by law. When you place an order through our website you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions, phone number and membership number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order. Should you wish to view or amend your details, simply log onto our website using your username & password. Rugs Online may release your personal information when we believe, in good faith, that such release is reasonably necessary to: 1. comply with the law; 2. enforce or apply the terms of our user agreement; or 3. protect the rights, property or safety of www.rugsonline.com.au, our users, and others. 4. As the Federal Government introduces new privacy legislation, Rugs Online privacy policies will be reviewed and updated as required. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
3. CLICKSTREAM DATA AND COOKIES A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping and/or delivery basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Rugs Online. Any activity while you are at www.rugsonline.com.au may be monitored. Our service provider makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs. No other company has access to our cookies. 4. UNSOLICITED EMAILS FROM Rugs Online Rugs Online has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about the products & services that are offered through our website. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails. We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Alternatively, you can contact us at help@rugsonline.com.au to unsubscribe.
Web Site General Terms & Conditions Rugs Online. 1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS & CONDITIONS The following terms and conditions govern your use of the Rugs Online website ("Website") located at www.rugsonline.com.au and the materials and information accessible on or from the Website. The Website is only available for use by persons who are of an age to legally enter into binding agreements. Your use of the Website means you accept these terms and conditions. If you do not agree with these terms and conditions, please do not visit or use the Website. 2. REGISTERED GUESTS, PASSWORD AND SECURITY Registered Guests agree to: • provide certain current, complete and accurate information about yourself; • maintain and update this information as required to keep it current, complete and accurate. Rugs Online may refuse to provide or to continue to provide access to the Website at its sole discretion until you are accepted as a Registered Guest. Rugs Online reserves the right to terminate your use of the Website if any information provided by you is incomplete or inaccurate. Your Registered Guest account is not transferable. Once you become a Registered Guest, you will receive an access code, which consists of a client/user number and password. Your access code is used to log into the secure area of the Website. It is important that you: • keep secure and protected your record of access codes; • keep only one record of your access codes; • keep your record of your password, or client number or confidential identification details you have provided separate and apart from each other; • do not tell any unauthorised person your access codes; • do not allow any unauthorised person to read, watch you enter, or view your access codes. • Rugs Online may cancel the use of the secure area of the Website at any time without notice if we believe the access codes have been used, or will be used in a way that will cause confidential information to be released. 3. REGISTERED GUEST CONDUCT Your right to use the Website is personal to you. You undertake not to use or allow the Website to be used: 1. to receive, store, display, send or publish any material which is offensive, abusive, indecent, defamatory, obscene racially or ethnically abusive or menacing; 2. to receive, store, display, send or publish any material in breach of confidence; 3. to receive, store, display, send or publish any material which is harmful to minors in any way; 4. to receive, store, display, send or publish any material that infringes the intellectual property rights, privacy, publicity or any other rights of any third party; 5. to cause annoyance, inconvenience or needless anxiety; 6. in breach of any applicable law, regulation or code; 7. to send unsolicited or unauthorised advertising , "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; or 8. in a manner which is otherwise unlawful. 9. Rugs Online may (temporarily or permanently) grant limited access or deny access to the Website or any part of it or cease to provide any of its facilities where, in its sole discretion, continued use by you is or is likely to contravene any of the above provisions. 4. WEBSITE ORDERS & DELIVERIES All orders placed through the Website are subject to confirmation and acceptance by Rugs Online. All orders are accepted on the condition that you accept these terms and conditions and Rugs Online Returns Policy and Privacy Policy. Rugs Online may, at its sole option, revise any of its Policies from time to time without notice. Where the goods are not available, you will be notified of this by Rugs Online as soon as possible. Rugs Online aims to include up-to-date pictures of all of the products for sale on the Website. However, our picture of the goods may differ from the actual goods delivered. Rugs Online reserves the right to restrict sales to retail quantities when supplying resellers and distributors. Rugs Online will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Anyone at the delivery address who receives the goods will be presumed by Rugs Online to be authorised to receive the goods. If there is no one at the delivery address or no one of appropriate age to receive and pay for the order, Rugs Online may charge you additional delivery fees. ** Please refer to our shipping and delivery conditions** If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be 18 years of age or older (or such other higher minimum age as is prescribed by the law), and you must ensure that a person of appropriate age is available to accept delivery of the goods. Rugs Online may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. 5. WEBSITE PRICES & PAYMENT For each online order, you must pay: • the applicable price for the relevant goods confirmed by Rugs Online; and/or • the delivery and handling fee specified on the Website at that time, or confirmed at a later date. • Payment must be cleared before the goods are dispatched. All payments are to be made through the payment system provided by the Website, unless otherwise agreed. We are unable to accept COD payments. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted. Rugs Online may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Rugs Online requests payment for increased prices, you may cancel the order by giving notice to Rugs Online, which must be received within 7 days of the announcement of the increase. 6. GST GST will be included within the prices and fees charged by Rugs Online and is payable by you at the same time as you pay such prices and fees. "GST" means the same as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth). 7. CREDIT REPORTING AND DISCLOSURE OF PERSONAL INFORMATION For the purposes of applying our Credit Policy and conducting our credit management of your account, you authorise us to obtain from (and disclose to) credit reporting agencies certain information about you for all purposes permitted by the Privacy Act 1988 (Cth). This information may include personal information (such as your name, address, telephone numbers, bank account or credit card details, billing details), your credit worthiness, credit standing, credit history or capacity and any information about your use of the Website. Rugs Online may refuse your application for, or monitor your usage of, or restrict your access to, the Website on the basis of our assessment of credit information relating to you. You are entitled to see and correct any credit information we hold about you. You acknowledge and agree that we may disclose your personal information if required to do so by law. You authorise us to disclose your personal information obtained by us in connection with your use of the Website to our Related Corporations, telecommunications suppliers, our agents and our contractors and use that information for account management, business planning and marketing purposes. Rugs Online will take all reasonable efforts to ensure that information concerning your personal information and any other data that you transmit through the Website is kept secure and in accordance with our Privacy Policy. However, you store this information at your own risk, and Rugs Online will not be liable for any unauthorised access to, or loss of that information. 8. WEBSITE RETURNS If for any reason you are not entirely happy with your purchase, simply return it for a full refund. Rugs Online inspect every rug leaving our warehouse and have a 7-day full refund, return policy. Return the rug in its original packing and after we have received and inspected the rug, your money will be refunded to you . We will not accept returns of soiled or damaged rugs and we do not refund the cost of return shipping or handling-only the purchase price. 9. INTELLECTUAL PROPERTY You acknowledge that all copyright, trade marks and other intellectual property rights in and/or relating to the Website and Rugs Online’s services are owned by or licensed to Rugs Online. You must not use any of those intellectual property rights, Website or Rugs Online services, except in the manner provided in these terms and conditions. Subject to provisions of the Copyright Act 1968 (Cth), you must not, in any form or by any means: copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on the Website; alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from the Website which can be accessed through the Website; or use or apply, for commercial purposes any material or information on the Website without the prior written consent of Rugs Online. All trademarks, brands and names appearing on the Website are the property of their respective owners. Nothing contained on the Website is intended to grant any express or implied right to you to use or exploit any patent, copyright, trademark or trade secret information. For further information on using the content, trademarks, brands and names of the Website please contact us at help@rugsonline.com.au. 10. WEBSITE LINKS Any third party products, services and information offered for sale or advertised which are accessible from the Website via a hyperlink to a third party website ("Third Party Website") are not produced or endorsed by Rugs Online and your legal relationship is with the third party supplier. Rugs Online has not checked the accuracy or completeness of the information or the suitability or quality of the products and services of the third parties. You must make your own enquiries with the relevant third party supplier direct before relying on the third party information or entering into a transaction in relation to the third party products and services accessible from the Website via a hyperlink to the Third Party Website. Rugs Online may receive fees and/or commissions from third parties whose products and services are displayed or made available from the Website via a hyperlink to the Third Party. You acknowledge and consent to us receiving the fees and/or commissions. 11. THIRD-PARTY STATEMENTS Rugs Online does not monitor or review statements made by persons other than Rugs Online ("Third Parties") on the Website. Third Parties may post statements or information on some portion of the Website from time to time ("Third Party Posted Material"). Rugs Online makes no representations to you in relation to the accuracy, quality, legality, ownership or other aspect of any Third Party Posted Material. 12. TERMS AND TERMINATION Either party may terminate your use of the Website or your right to receive other Rugs Online services provided through the Website at any time by either party giving the other written notice of termination. Rugs Online may immediately terminate your use of the Website and your right to receive other Rugs Online services without prior notice if: 1. you fail to pay any charges payable pursuant to these terms and conditions (or any other agreement you may have with one of our Related Corporations) by the respective due date; 2. subject to paragraph (a), you default in performance or observance of these terms and conditions and, in the case of a breach capable of remedy, you fail to correct that breach within 7 days of written notice from us; 3. you are declared bankrupt or an administrator, receiver or manager or receiver and manager or a liquidator or provisional liquidator is appointed to you or you enter into any arrangement with your creditors or any class of creditors; 4. you die or, in the case of a partnership, on dissolution or on the filing of an application to dissolve the partnership; 5. our supplier terminates its agreement with us. 6. If your use of the Website and your right to receive other Rugs Online services is terminated for any reason by either party, you must immediately pay us all amounts owed by you. 13. LIMITATIONS ON USE If Rugs Online makes a request to you to stop using the Website or to promptly return or destroy copies of information provided on the Website, you must immediately comply with that request, and confirm in writing to Rugs Online within 5 business days after that request, that you have done so. 14. DOWNLOADABLE DOCUMENTS While Rugs Online will take all reasonable efforts to ensure that files that you download from this Website are free from viruses, worms, Trojan horses and other material of a destructive nature, your access to or use of them is at your own risk. 15. DISCLAIMER OF WARRANTIES You agree to use the Website and other services provided by Rugs Online at your own risk. The Website and other services are provided 'as is'. They are not provided for professional use. Subject to any non-excludable provisions of the Trade Practices Act 1974 (Cth), Rugs Online disclaims any and all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Rugs Online makes no warranty that the Website or its other services will meet your requirements, nor that they will be continual and uninterrupted, timely, secure, or error free; nor does Rugs Online make any warranty as to the results that may be obtained from the use of the Website or other services or as to the accuracy or reliability of any information obtained through the Website or other services or that defects in the software will be corrected. No advice or information, whether oral or written, obtained by you from or through the Website or other services shall create any warranty not expressly made in these terms and conditions. 16. LIMITATION OF LIABILITY While Rugs Online shall use all reasonable care in providing the Website and other services, we shall not have any liability whatsoever in contract, tort or otherwise to any party in respect of any loss or damage (including without limitation direct, indirect, incidental, special or consequential loss, economic loss or loss of other contracts, loss of profit or revenue, business interruption, loss of programs or other data on your information handling system or costs of replacement goods) arising out of the use of or reliance on the materials or information presented on the Website, the use of any Third Party Website and any Third Party Posted Material or other services, any inaccuracy or error or omission from any part of the Website or other services or your inability to use the Website or the other services and information contained therein even if Rugs Online was expressly advised of the possibility of such loss or damage. In the event that these terms and conditions constitute a supply of services to a consumer as defined in the Trade Practices Act 1974 (Cth) or relevant State or Territory legislation, nothing contained in these terms and conditions excludes restricts or modifies any condition, warranty or other obligation where to do so would be unlawful and in such event Rugs Online’s sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur shall be limited to: in relation to services - (1) the supplying of the services again, or (2) the payment of the cost of having the services supplied again, as we may elect; and in relation to goods - (1) the replacement of the goods or the supply of equivalent goods, or (2) the payment of the cost of replacing the goods or of acquiring equivalent goods, as we may elect. 17. RELEASE AND INDEMNITY You hereby waive, release, forgive, discharge and relinquish any and all claims that you now have or may have against Rugs Online, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives which are connected with, arise out of, relate to or are incidental to any transaction. You hereby agree to indemnify, defend and hold Rugs Online, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives harmless from and against any and all claims, loss, damage, tax including GST, liability and/or expense that may be incurred by Rugs Online, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives arising out of or in connection with the performance of its duties as described in these terms and conditions including the legal costs, fees and expenses of defending itself against any claim by any or all of the parties to any transaction and/or by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Rugs Online, its affiliates, subsidiaries, parents, shareholders, directors, officers, employees, agents and representatives harmless from any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of your use of the Website or other services, the breach of these terms and conditions, or the infringement of any intellectual property or other right of any person. 18. VARIATION THESE TERMS & CONDITIONS Rugs Online may change these terms and conditions from time to time. Any changes will be posted on the Website. You are responsible for reviewing the Website to ensure compliance with these terms and conditions (as varied from time to time). 19. ENTIRE AGREEMENT You acknowledge and agree that these terms and conditions (together with the provisions of your registration and our various Policies) comprise the entire agreement between the parties and exclude all oral or implied representations and terms unless such terms are agreed between the parties in writing. 20. SEVERABILITY If any part of these terms and conditions are or become invalid, that part shall be severed and such invalidity shall not affect the validity of the remaining terms and conditions. 21. RELATIONSHIP OF THE PARTIES It is agreed that no partnership, joint venture, association, co-operative, agency or employee/employer relationship is intended by these terms and conditions and any implication as to any such relationship is hereby expressly negatived. 22. FORCE MAJEURE No party shall be deemed to be in breach of these terms and conditions (other than any obligation to pay money) by reason of any delay in performance or non-performance to the extent that such delay or non-performance is due to causes beyond its reasonable control (including, but not limited to, any strike, lock-out or other form of industrial action, acts of God, war, riot, fire, flood or storm) and the party concerned has acted and continues to act reasonably and prudently to prevent and to minimise the effect of such causes. 23. ASSIGNMENT Rugs Online reserves the right to assign or subcontract any or all of our rights and obligations. If we exercise this right, we shall name the assignee or subcontractor on the main screen of the Website and you will be entitled (if you do not agree to such assignment or subcontract) to terminate your agreement with us by giving not less than 3 working days notice to us. You may not, without our written consent, assign or dispose any of your rights or obligations under your agreement with us. 24. SURVIVAL OF CERTAIN PROVISIONS Each indemnity under these terms and conditions is a continuing indemnity and shall constitute a separate and independent obligation of the party giving the indemnity from its other obligations under these terms and conditions and, unless a contrary intention is indicated, shall survive the termination or completion of your agreement with us. 25. WAIVER Any party's failure to insist on compliance or enforcement of any of these terms and conditions shall not affect its validity or enforceability or constitute a waiver of future enforcement of that term and condition or of any other term and condition. 26. GOVERNING LAW These terms and conditions shall be governed by the law in force in the State of Victoria, Australia or, where applicable, the Commonwealth of Australia, and the parties expressly submit to the non-exclusive jurisdiction of the courts of that State or, where applicable, of the Commonwealth, and the courts of appeal from them for determining any dispute concerning your agreement with us.
